We handle data that regulators can (and do) ask to see. Missing Information is built to ICAEW and HMRC expectations, secured to ISO 27001 alignment, and hosted exclusively in UK data centres. Full security documentation available on request.
All customer data stored and processed in UK data centres (London and Manchester AWS regions). No international data transfers. Disaster recovery region also UK-based.
AES-256 at rest. TLS 1.3 in transit. Per-tenant encryption keys managed through AWS KMS. File uploads encrypted before writing to S3.
Role-based access throughout. Multi-factor authentication required for all staff accounts by default. SAML SSO available on Scale plans. Zero-trust internal network.
Every data access logged and retained for 3 years. Intrusion detection on all production services. 24/7 monitoring with automated alerting on anomalies.
Point-in-time recovery to any moment in the last 30 days. Daily encrypted snapshots held for 90 days in a separate region. Backup restoration tested monthly.
Automated dependency scanning on every deploy. Weekly OWASP Top 10 checks. Annual third-party penetration test (available under NDA).
You're a data controller under UK GDPR for your clients' data. We're your processor. We've set up the relationship the way a UK accountancy practice should expect it to be set up — contract ready, DPA on request, breach notification within 72 hours, clear sub-processor list.
security@missinginformation.co.uk for security questionnaires, DPA countersigning, or penetration test reports.
Every customer account has a DPA in place before any client data is uploaded. The DPA follows the UK ICO's template, includes standard contractual clauses for any EU-based sub-processors, and is countersigned electronically during onboarding. Legal team can review the template before trial activation — just ask.
Review the standard agreement before signup. Amendments accepted for Scale plans.
Request template ↗Annual third-party pen test by Pentest People. Report available under NDA.
Request (NDA) ↗Pre-filled SIG Lite, CAIQ, and custom questionnaires supported. Turnaround: 5 days.
Request ↗Quick answers to the most common questions about Missing Information. For more, see our full FAQ.
It tracks every piece of missing information your clients owe you across every UK accountancy service — Accounts, VAT, PAYE, Self Assessment and MTD ITSA. It gives you a daily chase queue with pre-built emails, lets clients upload documents through a secure portal, and shows your team what's ready to work on. It replaces spreadsheets, scattered email threads and Post-it notes with one auditable workflow. Fully-automated chase emails on a scheduled cadence are on the roadmap for later in 2026.
Yes. Missing Information sits alongside Xero, QuickBooks, FreeAgent and Sage. We don't replace your accounting software — we handle the missing-info chasing layer above it. Direct sync with Xero is available now; QuickBooks and FreeAgent integrations are on our roadmap. We also support Zapier webhooks for custom flows.
About four hours from signup to your first live chase email. Bulk-import your client list (we accept pipe-delimited, CSV, or Xero export), assign staff, set service templates, and the system is running. Truetax onboarded 88 clients in an afternoon. The Firm and Scale plans include a guided onboarding call.
Yes — every piece of client data is encrypted at rest (AES-256) and in transit (TLS 1.3). All data is hosted in UK data centres. We're GDPR-compliant, sign DPAs as standard, virus-scan every uploaded file, and align our security controls to ISO 27001. Full details on our security page.
Plans start at £29/month for sole practitioners (up to 25 clients) and go up to £349/month for unlimited clients. Pricing is by client count only — every feature is included on every plan. 14-day free trial, no credit card required. See full pricing.
Yes. Cancel from your account dashboard at any time. Monthly plans stop at the end of the billing month. Annual plans run to the end of the paid year. We provide full data export — your client list, status histories and audit logs — in CSV or JSON. No lock-in.
The portal uses passwordless magic-link login — no password to remember, no app to install. Clients click a link in an email and they're in. Across 88 clients at Truetax, portal adoption hit 92% within two weeks. For the remaining 8%, you can still operate by email or phone — Missing Information tracks both.
Yes. Book a 30-minute demo with someone from our team and we'll walk you through the system using a sample firm. We can also give you a sandbox workspace with anonymised demo data to explore for a few days before starting your trial.
14 days, free, full access. No card required. Your clients won't know anything has changed — except that you suddenly seem a lot more organised.