No feature paywalls. No user-seat surcharges. No "enterprise only" add-ons. Four straightforward tiers, priced by how many clients you track — because that's the honest measure of how much work we're doing for you. Pay monthly to start, switch to annual when you're confident (two months free).
For sole practitioners
14-day free trial · No card required · Cancel any time
Most popular for growing firms
14-day free trial · No card required · Cancel any time
For established practices
14-day free trial · No card required · Cancel any time
Multi-partner & multi-office firms
14-day free trial · No card required · Cancel any time
Pricing is by client count only. We don't believe in gating features — if you're running a UK accountancy firm with 10 clients or 1,000, you need the same tools.
One client = one business or individual you file for, regardless of how many services they use. Mr Harper with SA, Harper Ltd with Accounts + VAT + PAYE = 2 clients.
Any time, instantly. Pro-rated to the day. No lock-ins, no minimum terms, no "contact sales to downgrade" nonsense.
Yes — 14 days, full access, no card required. Your data is yours to export if you decide not to continue.
Pay for 10 months, get 12. Billed upfront. You can still cancel mid-year and we'll pro-rata refund unused months.
Yes — 25% off year one for new UK firms founded in the last 12 months. Email hello@missinginformation.co.uk for the startup code.
We'll email you when you hit 80% and suggest an upgrade. You won't get cut off mid-month — we'd rather earn the upgrade than embarrass you.
Quick answers to the most common questions about Missing Information. For more, see our full FAQ.
It tracks every piece of missing information your clients owe you across every UK accountancy service — Accounts, VAT, PAYE, Self Assessment and MTD ITSA. It gives you a daily chase queue with pre-built emails, lets clients upload documents through a secure portal, and shows your team what's ready to work on. It replaces spreadsheets, scattered email threads and Post-it notes with one auditable workflow. Fully-automated chase emails on a scheduled cadence are on the roadmap for later in 2026.
Yes. Missing Information sits alongside Xero, QuickBooks, FreeAgent and Sage. We don't replace your accounting software — we handle the missing-info chasing layer above it. Direct sync with Xero is available now; QuickBooks and FreeAgent integrations are on our roadmap. We also support Zapier webhooks for custom flows.
About four hours from signup to your first live chase email. Bulk-import your client list (we accept pipe-delimited, CSV, or Xero export), assign staff, set service templates, and the system is running. Truetax onboarded 88 clients in an afternoon. The Firm and Scale plans include a guided onboarding call.
Yes — every piece of client data is encrypted at rest (AES-256) and in transit (TLS 1.3). All data is hosted in UK data centres. We're GDPR-compliant, sign DPAs as standard, virus-scan every uploaded file, and align our security controls to ISO 27001. Full details on our security page.
Plans start at £29/month for sole practitioners (up to 25 clients) and go up to £349/month for unlimited clients. Pricing is by client count only — every feature is included on every plan. 14-day free trial, no credit card required. See full pricing.
Yes. Cancel from your account dashboard at any time. Monthly plans stop at the end of the billing month. Annual plans run to the end of the paid year. We provide full data export — your client list, status histories and audit logs — in CSV or JSON. No lock-in.
The portal uses passwordless magic-link login — no password to remember, no app to install. Clients click a link in an email and they're in. Across 88 clients at Truetax, portal adoption hit 92% within two weeks. For the remaining 8%, you can still operate by email or phone — Missing Information tracks both.
Yes. Book a 30-minute demo with someone from our team and we'll walk you through the system using a sample firm. We can also give you a sandbox workspace with anonymised demo data to explore for a few days before starting your trial.
14 days, free, full access. No card required. Your clients won't know anything has changed — except that you suddenly seem a lot more organised.